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FAQs


 

When Will My Order Ship?

Orders are usually processed and shipped within 24-36 working hours of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 5 to 13 working days.  Your tracking number will be updated 1-3 days after your order has been shipped.

How Do I Cancel An Order?

We are only able to cancel orders within the first few hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Can I Add Shipping Insurance to My Order?

We do offer shipping insurance.  When you place your order, you may select to option to add shipping insurance to your order. You get reimbursed when your package is reported missing or damaged.  No need to contact the shipping company. We handle everything for you.  The process is quick and easy!  You can add shipping insurance to an order within 12 hours of order being placed if not selected originally.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 3 days from receiving your order and we’ll be happy to assist you in reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Stunning Beauty reserves the right to deny any return request.  Any refunds will be issued upon receipt of returned item(s).  However, all returns will incur a 30% restocking fee.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Cards, Google Pay, Apple Pay, Venmo

All Prices are in US Dollars.

Other Questions?

Visit our Contact Us Page