FAQs


How does COVID-19 affect StunningBeautyWear and your orders?

We are monitoring how any restrictions affect your orders during this uncertain time when information changes daily.  Most orders are shipped from an USA warehouse and the shipping times below are accurate.  Some items are shipped from our overseas warehouses and these could be delayed due to restrictions on shipment and travel. 

Due to recent shipment restrictions, our USA warehouses are out of stock of some items.  These items will be shipped from the nearest worldwide warehouse.  There is no extra cost to you as we strive to deliver fast shipping times especially during this period.  

We have noticed USPS delays in delivering mail during this time.  USPS estimates are an extra delivery period of 3-21 days.  All orders contain a tracking number and can be tracked using our website here.

 

When Will My Order Ship?

Orders are usually processed and shipped within 24-36 working hours of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 25 working days. However, with the worldwide shipping delays we have seen packages take more than 40 days to deliver.  Your tracking number will be updated 1-3 days after your order has been shipped.

How Do I Cancel An Order?

We are only able to cancel orders within the first few hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Can I Add Shipping Insurance to My Order?

We do offer shipping insurance.  When you place your order, you may select to option to add shipping insurance to your order. You get reimbursed when your package is reported missing or damaged.  No need to contact the shipping company. We handle everything for you.  The process is quick and easy!  You can add shipping insurance to an order within 12 hours of order being placed if not selected originally.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 3 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Stunning Beauty reserves the right to deny any return request.  Any refunds will incur a 30% restocking fee.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Cards, Google Pay, Apple Pay, Venmo